Customers purchasing from us.pandora.net may request a return within 30 days after delivery. Eligible items may be returned without stating a reason, and exchanges are also available. For customer clarity, this paragraph is organized so the relevant timing and responsibility are easy to locate.
Non-Returnable Categories
Customized products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive items are excluded from no-reason returns. The exceptions never override customer rights where goods arrive damaged or defective, are sent incorrectly, or are missing. To keep this requirement unambiguous, the applicable limitation is identified so the customer-facing result remains predictable.
Prepaid Return Arrangements
Whether the approved request is a no-reason return or concerns damage, defect, mis-shipment, or a missing item, us.pandora.net bears the return-shipping cost. Our default return address is 1159 Grandview Ave, Boulder, Colorado, 80302, United States, subject to any different address stated in the return authorization. For customers reviewing this page, the customer remedy is described so the relevant standard remains clear throughout the transaction.
Review and Reimbursement
After the returned merchandise is received and reviewed, an approved refund is issued to the original payment method. Approved refunds are completed within 5–10 business days, although a financial institution may control when the credit becomes visible. To make this point easy to apply, the responsibility is identified so the applicable responsibility is transparent.
Starting a Return or Exchange
Return instructions are issued after the customer contacts Support@beadcharms.shop or (303) 376-6972 and identifies the applicable order. Unless the item arrived damaged or defective, it should be in its original condition with supplied parts and proof of purchase. To avoid uncertainty about this condition, the service expectation is stated so its effect can be understood without guesswork.
Order Cancellation
A cancellation may be requested before shipment by contacting Support@beadcharms.shop; once the order has shipped, this Refund Policy governs the available return process. For clarity before and after purchase, this requirement is framed so the store can handle comparable requests consistently.
How to Reach the Merchant
The merchant responsible for this page can be reached using the details below. For ease of reference, the customer-facing language is arranged so the scope of this statement is easy to recognize.
Merchant: us.pandora.net
Contact email: Support@beadcharms.shop
Phone: (303) 376-6972
Business address: 1159 Grandview Ave, Boulder, Colorado, 80302, United States